Run your Urbanese store with confidence
Clear, practical guides to the everyday work of selling on Urbanese, from your first listing to your first withdrawal.
Store & Product Listings
Add items, use the AI assistant and AI Product Listing, bulk import, and set up your store page.
Read guideInventory Management
Stock, low-stock warnings, variations, product gallery and flash sales.
Read guideOrders & Fulfilment
Who confirms orders, every status tab, the rules for updating orders, and POS.
Read guideRefunds, Replacements & Returns
Respond to refund requests within 2 hours, handle replacements and failed deliveries.
Read guideDelivery Options
Delivery settings, Urbanese riders versus self-delivery, and adding your own delivery men.
Read guideServices & Bookings
Set up Local Services slots and bookings, and Digital Services milestones.
Read guideMarketing Tools
Coupons, campaigns, store banners, paid ads, reviews and chat.
Read guidePayments & Commission
Add your payout account first, then understand commission.
Read guideWallet & Settlements
Balances, the reserve, payouts, cash in hand and reports.
Read guideTeam & Store Settings
Dashboard, employees and roles, opening hours, store options and notifications.
Read guide